Privacy Policy

Welcome to 4Xtream Streams. We are focused on securing your personal information and respecting your privacy rights. If you have questions or concerns about our policies or practices concerning your personal data, please contact our support team.

1. Data We Collect

We collect personal data that you provide willingly when you enroll in our IPTV service, express curiosity about us or our products and services, or otherwise reach out to us for assistance.

We collect the following personal details:

• Contact Information: Your email for setting up and contacting us.
• Payment Data: We gather the required data to process your payments when purchases are made, such as your payment instrument number (for instance, a credit card number). Our payment processor securely stores all payment information; please review its privacy policies.
• Device and Connection Information: We automatically gather your IP address and device specifics, such as device type and operating system, when you access our service. This information is necessary for security and service delivery.

2. How We Use Your Data

We employ the details we receive or gather:

• To provide and manage your account. Your details are used to form your account and keep it operational.
• To process transactions. We use your data to process billing for our offered services.
• To send administrative information. Your email may be used to inform you about your account, modifications to services, and policy updates.
• To protect our Services. We apply IP and device data for security reasons, such as blocking unauthorized access and alleviating DDoS attacks.

3. Legal Bases for Processing

Your information is managed based on these legal bases:

• Consent: We can process your data if you have provided us with specific consent to use your personal information for a particular reason.
• Legitimate Interests: We might process your personal information when it is reasonably necessary to fulfill our legitimate business interests, including service delivery and fraud prevention activities.
• Performance of a Contract: When a contract is in place with you, we may process your personal data to satisfy the terms outlined in our agreement.

4. Data Retention

Personal information will be kept only as long as it is essential for the purposes detailed in this privacy policy, unless a longer retention timeframe is legally mandated or permitted for reasons such as tax, accounting, or other legal requirements.

5. Cookies & Tracking Technologies

We may employ cookies and analogous tracking technologies to capture or store information. These primarily consist of essential cookies that are crucial for the website and client area to operate properly. We do not utilize invasive tracking cookies for promotional goals.

6. Third-Party Services

We could share your information with third-party vendors, service providers, or agents who deliver services for us or on our behalf and need access to this information to carry out their tasks. Examples include:

• Payment Gateways: For safe processing of payments.
• Analytics Providers: To optimize our service, we analyze data, including Google Analytics. Typically, the information is aggregated and anonymized.

7. Data Security

We have put in place relevant technical and organizational security measures aimed at protecting the personal information we process. However, please be aware that we cannot promise the internet is fully secure.

8. Your Data Protection Rights

Depending on where you reside, you might possess certain rights over your personal data.

• The right to access – You hold the right to request copies of your personal data.
• The right to rectification – You possess the right to demand corrections for any details you believe are wrong.
• The right to erasure – You hold the right to request the elimination of your personal information, under certain conditions.
• The right to opt-out – You have the option to opt out of our marketing communications anytime.

To invoke these rights, kindly contact our support team.

9. Children™s Privacy

Our offerings are not meant for those under 18 years of age. We do not knowingly obtain personal information from children who are under 18.

10. Contact Us

If you have any inquiries or thoughts about this policy, contact our support team.